Welcome to Modern Dress Shop’s FAQ section. We’ve compiled answers to the most common questions about our boutique fashion pieces, delivery options, and customer care services. Whether you’re searching for that perfect birthday dress or building your capsule wardrobe, we’re here to make your experience effortless and elegant.
About Our Products
What styles of dresses do you specialise in?
We curate fashion-forward pieces including birthday dresses, little black dresses, long sleeve dresses, mini dresses, and stylish tops & bodysuits. Each collection is designed to make you feel confident and effortlessly elegant.
Are your dresses true to size?
Our pieces follow standard UK sizing. Detailed size guides are available for each product, and we recommend checking these before ordering. If you’re between sizes or need specific fit advice, our style team at
[email protected] is happy to help.
How do I care for my Modern Dress Shop garments?
Each item comes with specific care instructions. As a general rule, we recommend hand washing delicate pieces and using garment bags for machine washing. Our premium fabrics maintain their quality when cared for properly.
Ordering & Account
How do I track my order?
Once your order ships from our Birmingham boutique, you’ll receive a confirmation email with tracking information. Our Standard Shipping via DHL/FedEx includes full tracking, while EMS deliveries for free shipping also provide tracking capabilities.
Can I modify or cancel my order after placement?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel, please contact us immediately at
[email protected]. We’ll do our best to accommodate your request if your order hasn’t entered processing.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Delivery Information
Where do you ship to?
We’re proud to offer global delivery (excluding select regions in Asia and remote areas). Our Birmingham boutique carefully prepares each international order with the same attention to detail as local deliveries.
What are my delivery options?
Standard Shipping (£12.95): Premium courier service via DHL Express or FedEx International. Delivery in 10-15 business days after dispatch with full tracking.
Free Standard Shipping: Available on orders over £50 via EMS. Delivery typically takes 15-25 business days after dispatch.
All orders are processed within 1-2 business days before dispatch.
Why does my package include a handwritten note?
We believe fashion should feel personal. Each order includes a handwritten note from our style team as part of our commitment to maintaining the boutique experience, even with global delivery.
Returns & Exchanges
What is your return policy?
We offer
15-day returns from the delivery date for exchanges or refunds (excluding final sale items). Items must be unworn, with tags attached, and in original condition. Please email
[email protected] to initiate a return.
How do I return an international order?
Contact our team for return instructions. International customers are responsible for return shipping costs unless the item is faulty. We recommend using a tracked service for returns.
What if my item arrives damaged?
While we use premium garment protection, if your item arrives damaged, please contact us immediately at
[email protected] with photos of the damage. We’ll arrange a replacement or refund.
Style Support
Can I get styling advice for my new dress?
Absolutely! Our style team loves helping customers create complete looks. Email
[email protected] with questions about styling your new corset top, asymmetrical dress, or any other piece.
Do you offer personal shopping services?
While we don’t currently offer formal personal shopping, our style team is happy to provide curated recommendations based on your preferences, body type, and occasion needs. Reach out with your requirements!
