At Modern Dress Shop, we’re dedicated to making your fashion journey as seamless as our elegant dresses. Whether you’re shopping for that perfect birthday dress, timeless little black dress, or a statement mini dress, we want you to love every piece as much as we do.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) to bring our curated collection directly to your wardrobe.

Order Processing & Delivery Times

  • Order Processing: 1-2 business days
  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after dispatch
    • Shipping Fee: £12.95
  • Free Shipping:
    • Available on orders over £50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after dispatch

Hassle-Free Returns

We want you to be completely satisfied with your Modern Dress Shop purchase. If you need to return or exchange an item, our straightforward policy makes it effortless.

Return Policy Overview

  • Return Window: 15 days from receipt of order
  • Condition: Items must be unworn, unwashed, with original tags and packaging
  • Non-Returnable Items:
    • Bodysuits (for hygiene reasons)
    • Items marked “Non-Returnable” or “Final Sale”

How to Return an Item

  1. Contact Us: Email [email protected] within 15 days to initiate your return
  2. Complete Return Form: Include the following details in your email:
    • Order number
    • Item name and size
    • Reason for return
    • Exchange details (if applicable)
  3. Package Securely: Include all original packaging and tags
  4. Ship to:
    Modern Dress Shop Returns
    46 The Arcadian
    Birmingham, GB B3D 3YH

Exchange Process

To exchange an item:

  • Follow the standard return process
  • Clearly specify your replacement item (style, size, and colour) on the return form
  • Our team will contact you if there’s a price difference to arrange payment or refund
  • Exchanges are subject to availability – if your item is out of stock, we’ll process a refund

Refund Information

  • Processing Time: 5-7 business days after we receive your return
  • Method: Refunded to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Fees: Non-refundable (except for faulty items)

Note: Please allow additional time for your bank or credit card company to process the refund to your account.

Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrect item:

  1. Contact us immediately at [email protected]
  2. Include photos of the issue
  3. We’ll arrange a free return and replacement or refund

Need Assistance?

Our Birmingham-based style team is here to help with any shipping or return queries. Email us at [email protected] and we’ll ensure your Modern Dress Shop experience remains flawless.